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Frequently Asked Questions
Shipping
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11 faqs in this section )
» When will my order ship? 95% of our orders are processed and leave our warehouses within 1-3 business days. Domestic customers can expect to see their orders within 3-7 business days. » Can I rush my order? We do everything we can do to accomodate those in a rush. Your order can be pushed to the front of the line for a small fee. Give us a call to have your order expedited. » How much is shipping? There is no need to register to get your shipping costs. Add items to your cart and enter your zip code for quick shipping quotes. » How will you ship my order? We use US Mail for orders that are a few pounds and UPS for orders up to several hundred pounds. Discounts on shipping are available for bulk buyers via LTL. » The item I want says Special Order. We offer many hard to find safety items. Some take extra lead time. A few days to several weeks. If you order a special item, we will contact you shortly after your order with approx. delivery times. » Expedited Shipping We offer UPS Overnight, 2nd Day Air, 3 Day select during checkout. We do NOT guarantee ship date, nor arrival date. If you need your order by a specific date, please contact us first for best shipping estimates. » Free Shipping at $750 Free shipping is available to the continental US but may not apply to all items. A shipping credit may be offered to destinations outside this area for orders over $750. Please give us a call for eligibility. » Do you ship internationally? We ship to many countries outside of the US including Canada and most of Europe. We utilize UPS International services. Sorry - we won't use postal services for international shipments. » International Duties and Taxes Please note that all duties and taxes for international shipments are the responsibility of the customer. If by some chance we are billed for these amounts, your credit card will be billed and you agree to this charge by placing your order through our we » Incorrect Address Please double check your address. If you provide an incorrect address, any fees we incur for address correction will be billed to your credit card. » How are free shipping orders shipped?
We reserve the right to choose the most economical method to ship any orders with free shipping. Usually it is via UPS Ground or LTL.
Sales Tax
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2 faqs in this section )
» Are you tax exempt? If you are tax exempt, fax your info or give us a call so we can set up a special website login for you. You will need to login in first before placing items in your cart to avoid sales tax charges » Do you charge sales tax?
We charge sales tax in Texas and Oklahoma
Payment
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5 faqs in this section )
» What types of payments do you accept? Credit cards, E-Checks, Paypal, Checks, Money Orders, Purchase Orders, Wire Transfers. » What credit cards do you accept? We accept American Express, Discover, Mastercard, and Visa » Do you offer credit terms? We sure do! If you need to set up an account, please fill out our quick application or contact us by phone. » Where do I send my payment? If you choose to pay via check or money order, please complete your order online. Payment instructions and your total will be provided to you. » Wire transfer instructions?
Please contact us for more information.
Ordering
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4 faqs in this section )
» How do I cancel an order? If you placed the order online, you may cancel it once you login and view your account. Otherwise please call as soon as possible. We process orders every hour and once your order has shipped, we can no longer cancel it. » Is it safe to order online? We utilize the latest in technology possible to ensure a secure transaction. Authorize.net is our credit card processor. We employ HackerSafe to scan our site every day to alert of potential weakness. » Do you offer volume discounts? Sure we do! Give us a call and see if we can figure out an easy way to save you money. » Do you carry other products not on your website?
We do! While we're working hard to get all 100,000 safety items available online, it is a huge task. If it has to do with safety, we probably can get it. Give us a call!
Exchanges
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2 faqs in this section )
» How do I exchange a product? Give us a call for an RA number. We're happy to exchange your item for you if it is in new and unopened condition. Shipping charges are not refundable. » Do you take exchanges?
We sure do! Give us a call and we'll help you out.
Privacy
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1 faqs in this section )
» Is my information safe with you?
Most definitely. We use SSL technology online for your security. We also never sell or rent our customer's information. Ever. Never. We won't do it.
Best Price Guarantee
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0 faqs in this section )
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NEWSLETTER
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