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| Pro Safety Supplies, LLC Contact Information |
1800 N. Glenville Drive Suite 120
Richardson, TX. 75081
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Phone: 469-374-5970
cs@prosafetysupplies.com
Fax: 469-374-5971
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Frequently Asked Questions
» When will my order ship?95% of our orders are processed and leave our warehouses within 1-3 business days. Domestic customers can expect to see their orders within 3-7 business days. » Can I rush my order?We do everything we can do to accomodate those in a rush. Your order can be pushed to the front of the line for a small fee. Give us a call to have your order expedited. » How much is shipping?There is no need to register to get your shipping costs. Add items to your cart and enter your zip code for quick shipping quotes. » How will you ship my order?We use US Mail for orders that are a few pounds and UPS for orders up to several hundred pounds. Discounts on shipping are available for bulk buyers via LTL. » The item I want says Special Order.We offer many hard to find safety items. Some take extra lead time. A few days to several weeks. If you order a special item, we will contact you shortly after your order with approx. delivery times. » Expedited ShippingWe offer UPS Overnight, 2nd Day Air, 3 Day select during checkout. We do NOT guarantee ship date, nor arrival date. If you need your order by a specific date, please contact us first for best shipping estimates. » Do you ship internationally?We ship to many countries outside of the US including Canada and most of Europe. We utilize UPS International services. Sorry - we won't use postal services for international shipments. » International Duties and TaxesPlease note that all duties and taxes for international shipments are the responsibility of the customer. If by some chance we are billed for these amounts, your credit card will be billed and you agree to this charge by placing your order through our we » Incorrect AddressPlease double check your address. If you provide an incorrect address, any fees we incur for address correction will be billed to your credit card.
» Are you tax exempt?If you are tax exempt, fax your info or give us a call so we can set up a special website login for you. You will need to login in first before placing items in your cart to avoid sales tax charges
» Do you offer credit terms?We sure do! If you need to set up an account, please fill out our quick application or contact us by phone. » Where do I send my payment?If you choose to pay via check or money order, please complete your order online. Payment instructions and your total will be provided to you.
» How do I cancel an order?If you placed the order online, you may cancel it once you login and view your account. Otherwise please call as soon as possible. We process orders every hour and once your order has shipped, we can no longer cancel it. » Is it safe to order online?We utilize the latest in technology possible to ensure a secure transaction. Authorize.net is our credit card processor. We employ HackerSafe to scan our site every day to alert of potential weakness.
» How do I exchange a product?Give us a call for an RA number. We're happy to exchange your item for you if it is in new and unopened condition. Shipping charges are not refundable.
» Is my information safe with you?Most definitely. We use SSL technology online for your security. We also never sell or rent our customer's information. Ever. Never. We won't do it.
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